Returns & Exchanges
At VelociRAX Australia, we stand behind our hitch racks and accessories with a commitment to quality and customer satisfaction. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery provided it is in original, unused condition.
Initiate Your Request
Contact our support team via email with your order number and reason for return to receive a Return Merchandise Authorisation (RMA).
Pack Securely
Ensure the rack and all components are placed back in their original packaging with protective padding to prevent damage during transit.
Ship to Warehouse
Affix the provided return label or arrange tracked shipping to our Australian distribution centre, ensuring the RMA number is clearly marked on the box.
Inspection and Refund
Once our technicians verify the condition of the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing