Frequently Asked Questions
Everything you need to know about your VelociRAX purchase.
How long does shipping take within Australia?
Orders are typically processed within 1-2 business days. Shipping times vary by location, with major metro areas receiving deliveries in 3-5 business days, while regional areas may take 7-10 business days.
Are VelociRAX products compatible with all vehicle types?
Our racks are designed to fit standard 2-inch hitch receivers. We recommend checking your vehicle's towing capacity and hitch specifications before purchase to ensure a secure fit.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that customers are responsible for return shipping costs unless the item is found to be defective.
Do the racks come with a warranty?
Yes, all VelociRAX products come with a limited lifetime warranty covering manufacturing defects in materials and workmanship to ensure your gear stays safe on the road.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Zip Pay for your convenience.
Can I leave the rack on my car in all weather conditions?
VelociRAX products are finished with a high-quality powder coating to resist corrosion. However, to extend the life of your rack, we recommend regular cleaning, especially after exposure to salt air or road salt.